FAQ || Terms of Service || Shipping || Jewelry Care
Handmade Jewelry
All Silver Salt and Stone Jewelry is handmade. The nature of handmade items is that there will always be imperfections. Stones may contain specks and natural texture. Stamping will never be absolutely precise. These qualities are what make each piece of jewelry unique and naturally beautiful. Please note that I take an immense amount of care and time to ensure each piece of jewelry is made to be lovely, functional and exactly as it should be. The style of Silver Salt and Stone jewelry is unrefined, filled with character. No piece will ever be perfect and no two pieces will ever be alike.
Jewelry Care
Please take care of your jewelry! Protect your jewelry from solvents, chemicals, cosmetic products and rigorous activities. Sterling Silver will tarnish with time. Tarnish can be minimized by storing your jewelry in a fabric pouch or airtight container. A polishing cloth is included in each order. To bring shine back to your jewelry, gently rub with polishing cloth to remove tarnish. Do not rub polishing cloth on stones. Stones can crack, break or fall out if jewelry is dropped or smashed. Silver Salt and Stone Jewelry is made to be relatively durable and worn daily. However, each piece of jewelry is handmade art, and should be cared for as so.
Returns
Due to the custom nature of my work and custom sizing, I do not accept returns. Each piece is handmade and sent out with care, quality and ready to wear. In the one-off event, that something happens to your jewelry , I will do everything in my power to fix it. Please notify me within 7 days of receipt of order via email at silversaltandstone@gmail.com with your full name and information about what happened. If for any reason you must send something back to me, please package your return carefully. Silver Salt and Stone is not responsible for products that are lost/stolen/damaged in route for delivery or return. I do not accept returns for cracked/scratched stones, daily wear and tear, or mistreated products. All returns must be approved via email in order to be processed. Please do not send anything back to me without a return approval. Thank you for your understanding.
Shipping
Purchases are shipped via USPS. Shipping times vary and will be determined by USPS based upon the shipping method selected at checkout. Shipping insurance is included with all USA shipments. Tracking numbers are provided via email. Silver Salt and Stone is not responsible for lost or stolen packages. Silver Salt and Stone is not responsible for shipping delays due to weather or COVID-19. Shipping and insurance fees are non-refundable.
International shipping available via USPS for most countries. Don’t see your country? Please email silversaltandstone@gmail.com for shipping inquiries. Insurance not available for international packages.
Processing
Most orders are shipped the same day or next day from the date the order was placed, for ready to ship items. For “made to order” items or “custom orders” please see these sections below for processing time. Once your order has been placed, a confirmation email will be sent to the email address provided on your order. When your order has been shipped, tracking information will be sent to the email address provided on your order.
Web Images
Care has been taken to ensure accurate color display of products. Due to variations in color of your monitor, color seen may vary from actual piece of jewelry.
Custom Orders
Custom orders are my favorite! It’s special to make something one of a kind for you or someone you love. For custom order inquiries please email silversaltandstone@gmail.com. Custom orders are subject to 2 to 12 week processing time plus shipping transit time. Processing time starts from the date your design concept has been finalized. Custom orders are final sale. Pricing will be determined upon consult and is based upon design, type of stone, size and type of jewelry ordered.
Made to Size Orders
Do you know what made to size jewelry is? Made to size jewelry is a piece of jewelry that has been created and not yet sized so you can select your perfect fit. Because each made to size piece of jewelry is custom sized, there is a 1-3 week processing time (not including shipping time) for all made to size jewelry. Made to size jewelry is final sale.
Payments/Deposits
For custom orders, I require a 50% deposit or prepay in full. Deposit must be paid within 48 hours to ensure your quoted timeline for production is met. When your piece of jewelry is finished and ready to ship, you will receive and email request for remaining balance to be paid. Remaining balance must be paid within 48 hours of date when email was sent. If your balance is not paid within 48 hours, I reserve the right to resell your piece of jewelry. I accept payments via Venmo, Paypal, and credit card. A receipt will be emailed to you. Production timeline for your jewelry starts once deposit/payment have been received. Please note, deposits are non-refundable.